Delivery

Postage within Australia

Free express post within Australia so overnight delivery to most metro areas!

All hairs get dispatched 4.15pm business days, if payment is made after 4.15pm, item will be dispatched next business day.

Item/s will not be shipped until payment has been received in full

All hairs dispatched are from Melbourne, Australia and will have a tracking number

Our delivery method is signatory service, where the postman will require a signature from anyone at the delivery address at the time. If you would like your hair left unsigned please let us know. We will not be liable for theft or loss.

Please allow 1-3 working days for express delivery (no more than 1-2 days if your in a metro area or in Victoria). Please contact us if you do not get your hair within the time frame after being dispatched so we can investigate

Please check if your postcode falls under overnight express delivery within the below link:

http://auspost.com.au/parcels-mail/delivery-areas.html

Redelivery fee of $9.99

Cash on Pick up available

International Customers

Although we mark the item below value and as gift/sample, we are not responsible for any customs/Duty Charges for any country.

Delivery takes 3-10 working days, not including time item is held with customs.

Redelivery fee of $19.99

Hassle free Returns

Close up photo of the hair is available, send us an email and we will reply ASAP

We are happy to exchange or refund any unused hair as long as packaging is intact and gold bindings on the hair are present, you will be responsible for sending the hair back in the same state it was sent to you along with a return satchel. We can redeliver exchanged items for $10

FLIP IN EXTENSIONS

Please ask for a close up photo of the hair as due to the nature of the Flip In extensions no refunds will be given. We will only refund if we have been contacted on the same day flip in extensions were delivered.

Any non exchange returns will be refunded minus $10 postage

Due to the nature of the product and hygienic reasons NO REFUND will be given for change of mind, used hair, any returns where the gold bindings holding the hair on the cardboard packing have been broken or tampered with.

Guarantee

Most if not all hair extensions places do not offer a guarantee. What makes Dulge Hair Extensions stand out is our guarantee of our hair for your peace of mind.

We guarantee the hair within 4 weeks of purchase date, beyond 4 weeks is out of our care.

We will replace any hair that is excessively shedding or matting within 4 weeks from purchase date. We will replace equal value or less.

No replacement for hair that has been dyed or toned including toned with purple/red/blue shampoo, hair that has come in contact with chlorine, saltwater.

ALL CARE INSTRUCTIONS MUST BE FOLLOWED

It is not recommended colouring or toning extensions, as this will lower the life of the extensions. This will not be covered under guarantee. Any colouring or toning is to be done at your own risk.

Correct care instructions must be followed to maintain extensions.

No replacement beyond 4 weeks of purchase date

 

General care instructions

Hair extensions can tangle and matte up due to conditions such as weather (humidity, wind conditions), product buildup and lack of brushing. Brush your hair 2-3 times a day with looped extensions brush, loop bristles allow brushing without causing any damage or breakage, brush from the ends upwards

Keep your hair clean at all times, and wash with luke warm to cold water when required. Do not wash your hair everyday, use sulfate free products when washing and only wash hair when there is visible product build up

Remove clip in extensions before sleeping, and leave hair in its plastic sleeve to protect from outside conditions

For permanent type extensions do not sleep with your hair wet or damp. Satin or silk pillowcases are ideal as this prevents friction and static while sleeping. Braid your hair in a single plait down the back to keep hair in line while before bed. Avoid chlorine and saltwater, Wash with cold water and treat  immediately if hair comes in contact with saltwater or chlorine

Use sulfate free conditioner with tape in extensions avoiding the roots, products with sulfate will break up the glue