Privacy Policy

Generally, you may browse the Dulge website without providing any personally identifiable information. However, we'd like to ask you to provide personally identifiable information on this website at various times and places. In some cases, if you choose not to provide us with the information you asked for, you may not be able to access all parts of this website or participate in all its features, pricing, and product selection.

We may collect the following information:

Name.

Contact information, including email address.

Demographic information such as postcode, preferences, and interests.

Other information relevant to customer surveys and offers.

We'll be able to obtain information about your purchases and other interactions with us. Our web server automatically collects anonymous information such as log data and IP addresses and may collect general information concerning your location. We may use the automatically collected information for a few purposes, such as improving our site design, product assortments, customer service, and special promotions. Could you look at the list of cookies we collect for the exhaustive list of cookies we collect?

 

How We Use the Information We Collect

We require this information to understand your needs and provide you with a better service, and for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We may send promotional emails about new products, special offers or other information which we think you may find interesting using the email address you gave us.
From time to time, we can also use your information to reach out to you for market research purposes. We may reach out to you by email, phone, fax, or mail. We may use the information to customize the website according to your interests.

 

Security

We are committed to ensuring that your information is secure. To prevent unauthorized access or disclosure, we have established suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

There are others with whom we share your information.

The Dulge Group: All the information we collect, as described above, may be shared among all Dulge entities, including Dulge and Dulge Hair Extensions stores, website, and Private Sales.
Service Providers: We also may disclose information to outside companies that help us bring you the products and services we offer. For example, we may work with an outside company to:
Manage a database of customer information.
Assist us in distributing emails.
Assist us with direct marketing and data collection.
Provide us with storage and analysis.
Provide fraud prevention.
Provide other services designed to assist us in maximizing our business potential.
We require that these outside companies agree to keep confidential all information we share and use the information only to perform their obligations in our agreements with them.
Other Companies: We may provide information to carefully selected outside companies when we believe their products or services may interest you.

Business Transitions

We may transfer or share a copy of personal information about you if Dulge or one of its properties, affiliates, or subsidiaries goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets. Will be notified by email or a prominent notice on our website before you change your personal information if your data are used contrary to this policy. However, nothing in this Privacy Policy is intended to interfere with the ability of Dulge to transfer all or part of its business and assets to an affiliate or independent third party at any time, for any purpose, without any limitation whatsoever.

Dulge expressly reserves the right to transfer or share a copy of personally identifiable information collected from its websites to the buyer of that portion of its business relating to that information.
Compliance with Law: We may provide access to information when legally required to do so, cooperate with police investigations or other legal proceedings, protect against misuse or unauthorized use of our website, limit our legal liability, and protect our rights or to protect the rights, property, or safety of visitors of this website or the public.

Dulge partners with advertising companies to place our advertising on publisher websites on the Internet. These advertising companies collect anonymous information about your visits to our website. This technology involves third-party cookies that allow them to develop personalized advertising so that it directly relates to offers that may be of interest to you. You may choose to opt out of this service we have with our third-party advertising partner. We may also use Dulge cookies to provide similar enhanced online marketing to you based on your interests and preferences. You may also choose to opt-out of these enhanced online marketing ads.
Your Choices Regarding Use of The Information We Collect
You have several choices regarding our handling of your non-public, personally identifiable information.

Direct Mail or Telephone Marketing

If you shop at the Dulge or Private Sales stores and wish to be removed from the list of customers that receive direct mail or telemarketing calls, please either write to Dulge Customer Care at 5/23 Lentini St, Hoppers Crossing. VIC - 3029, Australia or call +61 (03) 99947472. If you choose to write to us, please include your name, address, and credit card account number (if you have one), and state one of the following:
"NO MAIL OFFERS" (if you don't want to receive offers by mail);
"NO PHONE OFFERS" (if you don't want to receive offers by phone);
"NO PHONE OR MAIL OFFERS" (if you don't want to receive either).
 
Because customer lists often are prepared well in advance of an offering (sometimes a few months before the offer is made), you may continue to receive some offers after you send us a request not to use your information for specified marketing purposes. We appreciate your patience and understanding in giving us time to complete your request.

Your Australian Privacy Rights

Under the Australian Privacy Act, Australian residents are entitled to ask us for a notice describing what categories of personal customer information we share with third parties or corporate affiliates for those third parties or corporate affiliates' direct marketing purposes. That notice will identify the categories of information shared and include a list of the third parties and affiliates with which it was shared, along with their names and addresses. If you are an Australian resident and would like a copy of this notice, please submit a written request to the following address: Dulge Customer Care, 5/23 Lentini St, Hoppers crossing. VIC - 3029, Australia. Please allow 30 days for a response.

Cookies, Web Beacons, and How We Use Them

A cookie is a small file that asks permission to be placed on your computer's hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website to tailor it to customer needs. We only use this information for statistical analysis, and then the data is removed from the system.

A cookie gives us access to your computer or information about you. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies. This may prevent you from taking full advantage of the website. Overall, cookies help us provide a better website by enabling us to monitor which pages you find useful.
A "web beacon", "pixel tag", or "clear gif" is typically a one-pixel image used to pass information from your computer or mobile device to a website.

We use cookies and web beacons to keep track of what you have in your shopping cart and to remember you when you return to the website, as well as to identify the pages you click on during your visit to our site and the name of the website you visited immediately before clicking to the Dulge website. We use this information to improve our site design, product assortments, customer service, and special promotions. We may also use web beacons and other technologies to help track whether our communications are reaching you, measure their effectiveness, or collect non-personal information about your computer, device, or browser to allow us to design future communications for you better. You can, of course, disable cookies and web beacons on your computer by indicating this in the preferences or options menus in your browser. However, it is possible that some parts of our website will not operate correctly if you disable cookies.

We may contract with third parties who use cookies and web beacons to collect information on our behalf or provide services such as credit card processing, shipping, promotional services, or data management. We call them our Customer Care Partners. These third parties are prohibited by our contract with them from sharing that information with anyone other than our other Customer Care or us Partners.

List of cookies we collect

The table below lists the cookies we collect and the information they store.
COOKIE Name COOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Allows pages to be displayed more quickly.
COMPARE The items that you have in the Compare Products list.
CUSTOMER An encrypted version of your customer id.
CUSTOMER_AUTH An indicator is if you are signed into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores your Customer Segment ID
EXTERNAL_NO_CACHE A flag that indicates whether caching is on or off.
FRONTEND Your session ID is on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The final product you looked at.
NEW MESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history site.
RECENTLY COMPARED The items you recently compared.
STF Information on products you emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer authorized cookie.
VIEWED_PRODUCT_IDS The products that you recently looked at.
WISHLIST An encrypted list of products added to your wish list.
WISHLIST_CNT The number of items on your wish list.

Online Account Registration

To do online shopping faster and easier, you may register on the Dulge website. As a registered customer, you only must enter your shipping addresses and billing information once; they will be securely stored with us for future use. Using your name and a password of your choice, you may access your account online at any time to add, delete, or change information. If you are using a public computer, we strongly encourage you to Sign Out when you finish shopping. Your information will still be stored with us but will not be accessible to anyone else from that computer.

Emails

You will receive promotional emails from us only if you have asked to receive them. Please allow us three business days from when the request was received to complete the removal, as some of our promotions may already have been processed before you submitted your request. If you do not want to receive emails from Dulge or its affiliates, you can click on the "Unsubscribe" link at the bottom of any email communication sent by us.

Acceptance

Using this website, you accept the policies outlined in this Privacy Policy.

If you have any questions regarding this Privacy Policy, you should contact our Customer Service Department by email at info@dulge.com.au